Refund policy

At Nouravi, we take great pride in offering premium products and a shopping experience that reflects our commitment to quality and customer satisfaction. However, we understand that there may be times when your purchase doesn’t meet your expectations. That’s why we’ve designed a return and refund policy that is both transparent and hassle-free, giving you peace of mind when shopping with us.

Returns

If you wish to return an item, please contact our customer support team at info@Nouravi.co within 14 days of receiving your order. In your message, kindly include your order number and the reason for the return. Returned items must be unworn, unused, and in their original condition, with all tags, labels, and packaging intact. Once your return request is approved, we will provide you with the appropriate instructions on how to ship the item back to us.

Please note that customers are responsible for all return shipping costs unless the item received was defective or incorrect. For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of your return without proper tracking confirmation.

Refunds

Upon receiving your returned item, our team will carefully inspect it to ensure it meets our return eligibility criteria. If the item is approved, a refund will be processed to your original method of payment within 2 to 5 business days. You will receive a confirmation email once the refund has been issued.

Please be aware that shipping charges are non-refundable, and any promotional discounts or voucher codes applied at the time of purchase will be deducted from the refund total. Refunds will not be granted for items returned in a worn, damaged, or altered condition.

Exchanges

At this time, we do not offer direct exchanges. If you wish to replace your item with another size, color, or product, we recommend returning the original item for a refund and placing a new order for your preferred choice.

Damaged or Defective Items

If your order arrives damaged, defective, or not as described, please notify us within 5 days of receiving the item by emailing info@Nouravi.co. Include clear photos of the item and packaging, along with a brief description of the issue. Once verified, we will provide instructions on how to return the item at no additional cost to you. You may choose to receive either a full refund or a replacement item, based on your preference and product availability.

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at info@Nouravi.co. Our team is always happy to help.

Thank you for choosing Nouravi—we truly appreciate your trust and support.